Privacy Policy

Brookvale Solutions Pty Ltd (ACN 689 303 946, ABN 40 689 303 946), trading as Brookvale HR Solutions, handles your personal information under the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and protect personal information.

This policy applies to personal information collected through the Brookvale HR Solutions website (brookvalehrsolutions.com.au), including contact forms, interactive tools, email subscriptions, and appointment bookings.

We collect the following personal information through our website: your name, email address, phone number, and business name. This information is collected when you submit a contact form, book an appointment through Calendly, register your email through ConvertKit, or complete the HR Health Check tool.

We also collect website usage data through Google Analytics 4 (GA4), including pages visited, session duration, traffic sources, and device information. This data is aggregated and does not identify you personally. No sensitive information (as defined under the Privacy Act) is collected through the website.

If you choose to include sensitive information in a form submission (for example, details of a workplace complaint or a health-related employment matter), we handle that information with the same care as all other personal information. We encourage you to avoid including sensitive detail in an initial enquiry where a phone call is more appropriate.

We use your personal information for the following purposes: to respond to your enquiries and provide requested services; to send email communications you have opted into via ConvertKit; and to improve our website and services using aggregated analytics data. We do not sell, rent, or share your personal information with third parties for marketing purposes.

This website uses the following third-party services that may process your data. Google Analytics 4 (GA4) collects anonymised website usage data including pages visited, session duration, and traffic sources. GA4 uses cookies to collect this data. Google Ads provides conversion tracking and remarketing functionality. ConvertKit handles email delivery and marketing automation for subscribers who have opted in. Calendly manages appointment scheduling. Vercel provides website hosting and content delivery; data transits Vercel’s infrastructure as part of normal website delivery. These services may process data on servers located outside Australia, including in the United States. Each service processes data according to its own privacy policy, and we encourage you to review those policies directly.

By using this website and submitting information through our forms, you consent to your personal information being processed by these services in the jurisdictions listed above.

This website uses cookies for analytics (GA4) and advertising (Google Ads). Cookies are small text files stored on your device that help us understand how visitors use the website. You can control or disable cookies through your browser settings. Disabling cookies will not affect core website functionality, but will prevent analytics and advertising tracking. Embedded third-party services (such as Calendly and ConvertKit) may require their own cookies to work.

No cookie consent banner is displayed on this website. While cookie consent banners are required in some jurisdictions (such as the European Union under GDPR), they are not currently required under Australian law. Cookie usage is disclosed here for transparency.

For clients, personal information is retained for the duration of the engagement and for 7 years afterward, to meet ATO and professional record-keeping obligations. For general enquiries that do not lead to engagement, personal information is retained for 24 months and then destroyed or de-identified. Analytics data is retained according to Google’s default retention settings (14 months). You may ask us to access, correct, or delete your personal information at any time by contacting us using the details below.

Under the Australian Privacy Principles, you can access your personal information held by Brookvale HR Solutions and request correction of any inaccurate information. You can also ask us to delete personal information we no longer need. Some records (for example, client engagement records retained under ATO and professional obligations) must be kept and cannot be deleted on request. To exercise any of these rights, email info@brookvalehrsolutions.com.au or call 1300 23 44 23.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. The website uses HTTPS encryption for all data transmission. Third-party services are selected based on their security practices and compliance with applicable data protection standards. No data protection measure is completely secure, and we cannot guarantee the security of information transmitted to or from our website. Please take care to protect your own personal information when communicating online.

This policy may be updated from time to time to reflect changes in legislation, technology, or our business practices. The current version will always be available at brookvalehrsolutions.com.au/privacy-policy/.

If you have questions about this privacy policy or wish to make a complaint about the handling of your personal information, please contact us using the details below. We will investigate your complaint and respond to you in writing.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.